iHeal values the knowledge and expertise that lived experience brings to service delivery.
The iHeal program employs Recovery Support Workers with a lived experience of Family Violence to help other survivors of Family Violence throughout their recovery journey. Central to the recovery process is hope, empowerment and advocacy that respects the rights of clients. iHeal understands that recovery is a unique and personal process, usually supported by others.
Recovery Support Workers offer support and share their experiences of both wellness and their experience of difficult times. This can enhance the client’s understanding of the stages and strategies for recovery, acknowledging that recovery is a process, often life-long. Recovery is not an outcome, it is a process with frequent achievements and setbacks rather than a simple end-point or cure. The iHeal program assists survivors in reconnecting to self; reconnecting to others; and reconnecting to the community.